July 25, 2017
5 Top Tips for Career Growth in the Hospitality Industry
Image source: Unsplash
The hospitality industry, which forms part of the travel and tourism sector is an industry that’s always on the rise and significantly contributes to the global economic growth
Graduates who come into the hospitality industry have multiple opportunities to have a successful career.
There is enough room to evolve and improve what you can accomplish in the hospitality business. To gain success it helps to be flexible and love travelling, to be people-orientated and have a great interest in customer care. There are numerous skills that are mandatory in being effective in the business, such as being able to deal with crises and providing effective solutions.
Graduates can pursue careers at restaurants, lodges, hotels and many other travel and hospitality trades. You can go far in your profession when you study a hospitality and catering course. It will establish your career and open doors in the numerous prospects in this field. Let’s explore the 5 top tips to succeed in the hotel and hospitality industry.
As a hospitality industry service provider, you will have to:
Prioritise customer service
The success of the hospitality business relies greatly on the good relations that staff create with customers through communication and engagement. This means you must be able to communicate well with guests from the start of their arrangements and be attentive throughout the process of their experience. You should have good hosting capabilities such as; being attentive, making sure their needs are met and constantly caring about their enjoyment of every experience and making it better.
This requires you to have good social skills, to think outside the box to create solutions and to be on top of every situation for the best outcomes. When you prioritise customers you get good reviews and recommendations and people gain confidence in your ability to serve them.
Grow your list of expertise
Image source: Unsplash
You can also grow your skills as a hospitality personnel by guiding people’s visits, attending to guests that are checking in, making reservations or any other customer hosting services that you can get into within the industry. Here, you can increase your skills by learning from experienced managers and learn the principles they apply to make the environment customer-friendly. You can also learn how the industry works and what it needs to become better so that you can suggest or implement that positive change. You can acquire excellent people skills, negotiation skills, better understanding which makes you more efficient as the hospitality personnel.
The hospitality sector can also offer you an opportunity to be a chef preparing food and beverages in any of the facilities. This could be a hotel, lodge or accommodation kitchen or it could be at a restaurant. This is an opportunity to produce excellent and unforgettable dishes and drinks that will enhance the customer experience.
In this field, you can expand on your culinary skills and even become a respected kitchen chef. You can create signature dishes that are authentic and provide a pleasurable experience to those who appreciate food. This will also be impressive to all other guests and have them talking about their delightful experience with food at your space. Your service competence, high-quality standards and wholesome dishes will be sure to give customers the ultimate dining experience.
Gain experience from different roles
Being exposed to different roles in the hospitality industry will broaden your skills and awareness which will make you eligible for better positions in the field. For example, if you work in the front office reception of a hotel, you can master the skills of that job but also learn a bit about the reservations division and how they operate. You can get hands-on experience of a hotel manager’s job by exposing yourself to the duties of a hotel manager and the skills become beneficial to your career.
Gaining experience and knowing what other job duties entail, is valuable to your career. Knowing how to do different jobs and to expand on other duties is always to your own advantage. As these skills accumulate, you will qualify for a higher position because you have set yourself up for success.
Grow your financial earnings
In the hospitality industry, you can enjoy many perks and benefits that will grow your finances. You can excel and place yourself in a position to receive incentives and earnings beyond your salary. This is a rewarding industry where if you work hard enough you will be rewarded with bonuses and gifts from employers and guests.
If guests are appreciative of your care and services it is likely that you could receive gifts or a token of appreciation. Equally, if you ensure that holidaymakers and guests have an enjoyable experience it is quite possible that you could receive gifts.
Venture into different fields within the industry
Because of the vast amount of opportunities in this sector, you have the alternative to select any field you would like to work in and even transition to a different field. The industry itself consists of the hospitality facet, then there is the culinary facet, reservations management and many other divisions that make the business a success.
This means that hospitality graduates in the sector can enjoy the best of both worlds- the travelling, attending to guests, the making of arrangements and also come into the kitchen to develop their culinary expertise.